When placing an order online or making an enquiry I will respond by email as soon as possible either to answer your queries or to confirm your order.

I require a 50% for all commissioned orders, to be paid via Bank transfer (details of which will be emailed to you at the point of order) You will receive a receipt for the deposit and confirmation of the order by return email.

Once the jewellery is ready for dispatch, I will contact you again to collect the outstanding balance and confirm the address details of where you would like your order sent.

DELIVERY INFORMATION

Online purchases are subject to a postage and packaging charge of £8 for UK delivery. All UK orders are insured and sent via Royal Mail Special Delivery 1pm. Delivery cost to an address outside the UK will be confirmed at the point of order.  

International delivery (usually by Royal Mail International Signed for) is the responsibility of the postal service in the destination country and Dawn Howard cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer.

BESPOKE/ CUSTOMISED ORDERS AND CANCELLATION

Quotes on bespoke and customised (i.e. made to size) orders will be valid for 30 days. I reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals.

A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.

RETURNS AND REFUNDS

I hope that you love your Dawn Howard jewellery purchased. However, If for any reason you are not entirely satisfied with your purchase I am happy to offer an exchange or full refund; on the condition that all items need to be returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order.

Commissioned bespoke jewellery, jewellery re-sized to order and all pierced jewellery items purchased are exempt from both the refund and exchange policies unless they are structurally faulty.

I am unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 7 days of receipt of the return

Dawn Howard